Shipping policy

At AruaLune Crystal, we treat every order as a sacred journey. Before your chosen crystals leave our studio, they undergo a gentle cleansing process to ensure they arrive at your doorstep with the purest intentions and balanced energy.

1. Processing Time

Each piece of jewelry is either hand-selected or custom-crafted upon order.

  • Standard Orders: Please allow 2-4 business days for us to prepare and cleanse your crystals.
  • Custom "Intention Setting" Bracelets: As these require specific alignment, please allow 5-7 business days for processing.

2. Shipping Methods & Estimated Delivery

We ship worldwide from our Japanese-inspired studio. Estimated delivery times are as follows:

  • Local Delivery: 2-5 business days.
  • International Shipping: 7-15 business days (depending on destination and customs clearance).

Note: Delivery times are estimates and may vary due to external factors such as seasonal peaks or postal delays.

3. Tracking Your Energy

Once your package is dispatched, you will receive a shipping confirmation email containing a tracking number. We encourage you to follow its journey as it makes its way to synchronize with your energy.

4. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and the destination. From time to time, we offer complimentary shipping on orders over a certain value as a gift of gratitude to our community.

5. Customs, Duties, and Taxes

For international orders, please be aware that AruaLune Crystal is not responsible for any customs and taxes applied to your order. * All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer.

We recommend checking with your local customs office for detailed information before placing an order.

6. Packaging & Sustainability

In line with our "Natural Energy" philosophy, we use eco-friendly and minimalist packaging inspired by Japanese aesthetics. We strive to protect your crystals while respecting the Earth they came from.

Delivery Issues

If your package is marked as "delivered" but you have not received it, please contact your local postal service immediately. For any other inquiries regarding your shipment, reach out to our soul-support team at [Your Email Address].

May the light and warmth of AruaLuneCrystal reach you safely.